Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and BopyAI (“BopyAI”, “we”, “us”, “our”) governing your access to and use of the Service.

By:

• creating an account,
• installing the Widget,
• or using the Service,

you agree to these Terms.

If you use the Service on behalf of an organisation, you confirm you have authority to bind it. In that case, “you” refers to that organisation.

If you do not agree, you must not use the Service.

• Service — BopyAI platform, dashboard, Widget, APIs, and related services.
• Customer / you — the user or organisation using the Service.
• End User — visitors interacting with a Bot.
• Bot — AI assistant configured by a customer.
• Knowledge Base — content provided to configure a Bot.
• Output — AI-generated responses or content.
• Subscription — paid access plan.

You must:

• be at least 18 years old,
• have legal capacity to contract,
• not be subject to sanctions or export restrictions.

You may not use the Service in violation of applicable laws, including EU and US sanctions laws.

You are responsible for:

• maintaining accurate account information,
• securing login credentials,
• all activity under your account.

You must notify us immediately at info@bopyai.com of any unauthorized access.

Subscriptions are processed via Stripe and renew automatically unless cancelled.

You authorise us to charge:

• subscription fees,
• usage-based fees (if applicable),
• applicable taxes (including VAT).

You may cancel at any time; cancellation takes effect at the end of the billing period.

We may change pricing with at least 30 days’ notice.

Except where required by mandatory law:

• fees are non-refundable,
• partial periods are not refunded.

We may suspend service for non-payment after reasonable notice.

You agree not to:

• violate any law or third-party rights,
• upload unlawful or unlicensed content,
• process personal data without a lawful basis,
• generate or distribute illegal, harmful, or deceptive content,
• misrepresent Bots as human (AI disclosure required),
• provide regulated professional advice without qualified human oversight,
• use the Service for high-risk systems (including prohibited AI Act use cases, surveillance, biometric identification, social scoring, or critical infrastructure),
• reverse engineer, extract models, scrape at scale, or bypass technical limits,
• disrupt or overload the Service,
• resell, sublicense, or white-label without written permission.

We may suspend or remove access immediately where necessary for security, legal, or compliance reasons.

You retain all rights to Customer Content.

You grant us a worldwide, non-exclusive licence to use, store, transmit, and process Customer Content solely to:

• operate the Service,
• generate Outputs,
• maintain system functionality.

This licence ends when content is deleted, subject to backup and legal retention requirements.

You represent and warrant that:

• you have all necessary rights,
• content is lawful,
• you have a valid legal basis for any personal data included.

You are solely responsible for Customer Content.

Outputs are generated by probabilistic AI models and may be:

• inaccurate,
• incomplete,
• biased,
• offensive,
• outdated,
• fabricated.

We do not verify Outputs.

You agree that:

• Outputs are not professional advice,
• Outputs must not be relied on for legal, financial, medical, safety, or other high-risk decisions,
• you are responsible for reviewing and moderating Outputs before use,
• you must implement safeguards, escalation paths, and human oversight,
• you must clearly disclose AI usage to End Users.

We do not guarantee Outputs are correct, lawful, or suitable for any purpose.

Similar Outputs may be generated for other users.

You use Outputs entirely at your own risk.

The Service is provided:

• “as is” and “as available”.

We do not guarantee uptime, availability, or response time unless explicitly agreed in a separate SLA.

We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

We own all rights to the Service, including:

• software,
• infrastructure,
• models,
• design,
• trademarks,
• documentation.

We grant you a limited, non-exclusive, revocable licence to use the Service during your Subscription.

Feedback may be used freely without obligation or compensation.

The Service depends on third-party providers such as Stripe, OpenAI, Google, Cloudflare, and Supabase.

We are not responsible for:

• outages,
• errors,
• pricing changes,
• terms or actions of those providers.

Their terms apply independently.

You may cancel anytime.

We may suspend or terminate access immediately if:

• you breach these Terms,
• payment fails,
• security or legal risks arise,
• required by law.

Upon termination:

• access ends immediately,
• we may delete Customer Content after 30 days (unless legally required otherwise).

Surviving clauses remain in effect.

The Service and Outputs are provided as is without warranties of any kind, including:

• accuracy,
• reliability,
• fitness for purpose,
• non-infringement,
• uninterrupted operation.

We do not guarantee Outputs are correct, lawful, or safe.

Some jurisdictions may limit these disclaimers.

To the maximum extent permitted by law:

We are not liable for:

• indirect or consequential damages,
• loss of profits, revenue, or data,
• business interruption,
• reliance on Outputs.

We are not liable for any claim arising from Outputs or decisions made based on them.

Our total liability is limited to the greater of:

• fees paid in the 12 months preceding the claim, or
• USD $100.

Nothing limits liability that cannot legally be excluded, including fraud or mandatory consumer rights.

You agree to indemnify and hold harmless BopyAI from claims arising out of:

• Customer Content,
• use of Outputs,
• failure to disclose AI usage,
• breach of these Terms or law,
• infringement of third-party rights.

Each party must protect confidential information using reasonable care and use it only for performing under these Terms.

Obligations last:

• 3 years for general confidential information,
• indefinitely for trade secrets.

Processing of personal data is governed by our Privacy Policy.

A Data Processing Agreement (DPA) applies to paid customers and includes Standard Contractual Clauses where applicable.

We are not liable for delays or failures caused by events outside reasonable control, including:

• outages,
• war or terrorism,
• government actions,
• pandemics,
• internet failures,
• third-party provider outages.

We may modify the Service or these Terms.

Material changes will be notified at least 30 days in advance.

Continued use means acceptance.

These Terms are governed by the laws of Denmark.

Disputes are subject to the courts of Copenhagen (Københavns Byret), unless mandatory consumer law provides otherwise.

Informal resolution

Disputes should first be raised at info@bopyai.com, with a 30-day resolution period.

EU consumers

May use: https://ec.europa.eu/consumers/odr

US users — arbitration

If applicable:

• binding individual arbitration under AAA rules,
• no class actions,
• waiver of jury trial,
• opt-out within 30 days via email,
• small claims court allowed.

• Entire agreement: Terms + Privacy Policy + DPA.
• Severability applies.
• No waiver of rights.
• No assignment by customer without consent.
• Notices via email/dashboard.
• No agency or partnership created.
• No third-party beneficiaries unless stated.
• Headings are for convenience only.