Frequently asked
questions.

Yes. The Free plan includes 1 chatbot, 50 AI messages per month, and a 25-page domain crawl. You can upgrade at any time.

On the sign in page, click 'Forgot password'. We'll email you a secure link to set a new one.

Yes, head to Account settings and update your email. You'll need to verify the new address before the change takes effect.

Go to Account settings and use 'Delete account'. This permanently removes your bots, conversations, leads, and personal data.

Team members and seat-based collaboration are available on the Business plan. Contact sales for details.

SSO (SAML) is available for Business customers. Reach out to info@bopyai.com to enable it for your workspace.

Yes. Any platform that lets you paste a custom HTML/JS snippet works — including WordPress, Shopify, Wix, Webflow, Squarespace, and custom builds.

No. The widget renders inside a Shadow DOM, so its CSS is fully isolated from your site.

Yes. You can hide or show the bot on specific pages, set the launcher position, and configure proactive behavior in the Behavior tab.

Every bot has a Live Test tab where you can chat with it exactly as your visitors will, without installing the snippet.

Most users go live in under 5 minutes — sign up, paste your domain to crawl, drop in the snippet, done.

You can trigger a re-crawl at any time from the Knowledge tab. Paid plans support scheduled automatic re-crawls.

Yes. In the Persona tab, set a name, avatar, tone (friendly, formal, playful), opening greeting, and fallback messages.

PDF, DOCX, TXT, and Markdown files are supported. Plain text and structured FAQs give the best answers.

Free: 25 pages. Starter: 150. Pro: 300. Business: unlimited. You can prioritize specific URLs in the Knowledge tab.

Yes. Use exclude patterns in the Knowledge tab, or block them in your robots.txt.

All major credit and debit cards via Stripe. Business customers can pay by invoice.

Yes. Changes take effect immediately and your next invoice is prorated.

We'll notify you before you hit the cap. You can upgrade to a higher plan, or the bot will pause replies until the next billing cycle.

We offer a 14-day refund on first-time paid subscriptions. Contact info@bopyai.com to request one.

Yes, cancel from the Billing tab. You keep access until the end of the current billing period.

Yes — save 20% when you pay yearly on Starter and Pro plans.

The Inbox tab shows every conversation across all your bots, with full search and filtering.

Yes. From the Inbox, you can jump in, pause the AI, and reply directly to the visitor.

Conversations are retained for the lifetime of your account. You can delete individual conversations or set retention rules in your workspace settings.

All leads are stored in the Leads tab. You can also forward them via email, webhook, or to integrations like Mailchimp and HubSpot.

Yes. BopyAI scores conversations and flags high-intent visitors so you can follow up first.

Yes — export to CSV at any time, or stream leads in real time via webhook.

Yes. In the Languages tab you can lock the bot to one language or whitelist a specific set.

No. One bot handles all languages automatically — your knowledge base is used regardless of the language the visitor writes in.

Data is stored on secure, encrypted infrastructure with EU and US data centers. Business customers can request region-specific hosting.

No. Your knowledge base and conversations are never used to train third-party AI models.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

Yes. You can delete individual conversations and leads, or trigger a full deletion request from the Account tab.

The watermark is removed on all paid plans. The Free plan keeps a small 'Powered by BopyAI' badge.

Yes. Upload any image as the bot's avatar from the Persona tab.

Absolutely — set your greeting, suggested questions, and proactive nudges in the Persona and Behavior tabs.

You configure the fallback message. Common patterns: ask for an email, offer to connect a human, or suggest related help articles.

Yes. Set escalation triggers (frustration, specific keywords, lead intent) and route hot conversations to your inbox or a connected channel.

Yes. In the Behavior tab, set cooldown windows, page-specific rules, and global limits like '1 message per session per X seconds'.

Yes. The Business plan includes full REST API access for chats, leads, knowledge, and analytics.

Yes — connect your CRM in the Integrations tab and choose which fields to sync.

Open the Knowledge tab and verify the source content. Add corrected FAQs, re-crawl your site, or tighten the bot's tone and instructions in the Persona tab.

Make sure you're viewing the right bot and that no filters are applied. New messages appear in real time — try refreshing or check your network connection.

Review your Behavior settings — disable overly eager proactive nudges, or upgrade to a higher plan.

Email info@bopyai.com. Paid plans get priority response within 24 hours.